This section is here to answer any queries you may have about ordering film posters from North East Pine.

• How to order
• Payment methods
• Card security
• Delivery times, rates and packaging
• Customs and duty
• Returns
• How to cancel orders
• Disclaimer
• Our privacy policy
• Contact Details

How to Order
Ordering online is easy. Simply browse the site and on viewing a poster you're interested in, simply "add" the item to your shopping basket. When finished, proceed to "check out" to pay for your goods.

Your order will then be securely processed via PayPal, industry leaders for online transactions.

One you have finished your order we'll send an e-mail to confirm your order has been received.

We will then update you as your order is dispatched. You can also log in and view the latest status on your order and view your full order history.

Payment Methods
Our site accepts most major credit card payments as shown below. These include Mastercard, Visa, Amex, Switch, Maestro, Delta and Electron..

Card Security
Ordering online is safe, secure and effortless. Your card details are processed by PayPal, a leading international company in online transactions.
The secure-server software encrypts all your personal information including credit or debit card number and name and address. The encryption process takes the characters you enter and converts them into bits of code that are then securely transmitted over the Internet.

Delivery times, rates and packaging
We currently only deliver to the UK. Once your order is placed we will contact you within 48hrs to confirm availability and an agreed delivery time. Due to the size and weight of most items a delivery charge will apply, please see shipping for futher information.

Customs and duty
All shipments outside of the United Kingdom may be subject to import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance within your country are out of our control and we can't predict what cost this will be to yourself.

Returns
If you are dissatisfied with the furniture you have ordered, we will exchange or give you a full refund (excluding delivery and packaging) provided that you return them to use undamaged and in their original packaging. We need to be made aware of this return within 7 days of receipt.

Prior to returning goods, for any reason, you MUST obtain a valid returns authorisation ID from us. Please contact us to request your ID. Full instructions on how to return your goods will be given.

How to cancel orders
Under Distance Selling Regulations, you have the right to cancel your order at any point from the time of ordering until seven working days after delivery. To cancel your order contact us with your order number and your instruction to cancel.

Disclaimer
We try our best to ensure the information and content on this website is true and accurate. However, we assume no responsibility for any errors or omissions that may occur. We may correct any error appearing in the website or withdraw any item from sale without incurring liability.

Prices and stock availability are also subject to change without notice and we, North East Pine reserves the right to refuse to supply to any individual or company.

Our privacy policy
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.

We will not e-mail you in the future unless you have given us your consent.

We will give you the chance to refuse any marketing email from us.

The type of information we will collect about you includes:

• your name
• address
• phone number
• email address

We will never collect sensitive information about you without your explicit consent.

The information we hold will be accurate and up to date. You can check the information that we hold about you by contacting us. If you find any inaccuracies we will delete or correct it promptly.

The personal information which we hold will be held securely in accordance with our internal security policy and the law.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

If you have any questions/comments about privacy, you should contact us.